I began shopping around Houston for a good deal on a high quality stone along with a very specific custom setting. After several conversations, I narrowed the list of vendors down to two including Uptown Diamond. Rick immediately understood exactly what we wanted. He was extremely informative about selecting stones and completely patient with all of my questions. Ultimately, I made the mistake of going with the other vendor. When we got the ring, the setting was terribly wrong and the vendor tried to convince me that what we wanted wasn’t possible. Immediately, Rick told me he would be happy to fix the setting. The first vendor treated us terribly but eventually gave us a refund on the setting. Rick then sat down with us again and went over the specifics of what we wanted and why we were unhappy with the other vendor’s setting. His technician was there at each meeting and was very informative about the process. In a couple days they had a wax mold for us to look at and shortly after that we had the ring of our dreams. Uptown Diamond also offers incredible service. He and his team truly want to take care of you and your jewelry for as long as you own it. They don’t charge you for every little thing you need to maintain the jewelry such as cleaning and certain adjustments. As far as knowledge of stones, patience, quality of work, service and over all atmosphere, Rick and the team at Uptown Diamond are far and away the best in Houston.
