Rick & his team crafted a beautiful custom wedding band for me. I’m guessing that this was probably a “smaller” job for Uptown Diamond (less than 2K), but they made me feel like a million-dollar client the whole way! They really take pride in what they do there, no matter the size or price tag.
I contacted Rick through the website and sent him pictures and information of the ring I had in mind. He made time to speak with me on the phone and explain the process, and quickly sent me some “3D” images of a design. It was not what I wanted, so I continued to shop around.
I found that prices I was quoted were comparable to the competitors — and that Uptown Diamond offers a lot more. (Others did not offer 3D artwork until it was paid in full!) Rick contacted me again a few weeks later after I didn’t respond to the images he had sent over. I gave him a call and let him know what he sent was not what I wanted. He invited me to come to into the office so that he could understand better what I was looking for. When I arrived, he was friendly and personable. He showed me all of the equipment used throughout the process and introduced the employees. He made sure that he and the design artist understood what I wanted, and promised new artwork would arrive via email quickly.
The artwork arrived as promised — and it was perfect! He gave me different options as I requested (1/2, 3/4, or full band) with clear pricing. I went with the full band — duh. Other jewelers were not willing to go ALL the way around, but Uptown Diamond made it happen. Rick offered to cast a wax mold from a 3D printer (I think?) so that I could see it before it went to production. (other jewelers do not offer this!) After I gave the OK on the wax mold, the finished product was ready about a week later. I had left months of turn-around time before the big day — but they were incredibly fast!
The ring is more beautiful than I imagined. My fiance and I, along with our parents, are very impressed.
I am so glad Rick followed up after I decided to shop around. It was such a pleasure working with him and the staff at Uptown Diamond. I hope to be back very soon for a duplicate of this ring to sandwich my engagement ring!
Note: Parking for Sage Plaza can be tricky, and the garage was under construction during my visits (I think due to the floods). There are some short-term spots in front of the building if you can snag one (I couldn’t). Otherwise there is (free) 2-hour visitor parking on the ground or 2nd floor (right when you drive in) of the garage which you have to enter from Sage. When I parked on the 2nd floor, someone in a golf cart offered to give me a ride because the elevators weren’t working! I declined, but it was first class all the way. Super impressed!!
