Thanks again Rick for working with Carlos and doing such a wonderful job on the ring! You guys are the best!! Below is Carlos’ review from his experience with Rick and Uptown Diamond:
After looking at countless rings at the popular engagement ring stores, my then girlfriend and I decided that custom setting would be the best option since neither of us liked what we saw. We got a quote for nearly $4500 (including a $400 CAD fee and some $150 warranty) for just the setting from a big engagement ring store after being passed around to numerous salesmen only to have to explain again what exactly we wanted. After this experience, I felt discouraged because I did not want to spend thousands of dollars on a ring/diamond that I was just “okay with”. Thankfully, I found Uptown Diamond on Yelp.
Rick worked with us from day one to create a unique ring for my fiancée. Rick and his team generated 4 or 5 CAD model revisions and 2 or 3 3D-printed waxes during the whole process per my requests. Despite the fact that we were very specific with the design we wanted (we’re both engineers), Rick was always receptive and understood what we were asking. He never tried to BS or up-sell me. Rick and his team created a beautiful one-of-a-kind setting at a fraction of the price that the other store wanted to charge me. Also, he believes so much in the quality of his diamonds that they are Bonded (warrantied against defect and decline in value) AND if you want to trade-up or sell back the diamond, you get the FULL value you paid. No other diamond retailer in Texas offers this policy that I know of.
Rick told me when I picked up the ring after months of discussion with him, that I was probably one of the slowest and most detail oriented clients he’s ever had, and he’s right. When you’re buying a ring the price of a new car, you want to take it slow. But any other retailer wouldn’t have the patience to deal with me. Rick and the people at Uptown Diamond design custom engagement rings because it’s their passion, not because they want to sell as many rings as they can, and it shows. Thank you for doing such an awesome job!!!
