Diamond Lifetime Guarantee
Every ring that leaves Uptown Diamond is truly a masterpiece. We promise a Lifetime Guarantee to ensure satisfaction and peace of mind. Sizing, replating and repairs are covered at no cost. We offer only the finest investment-grade diamonds, which not only hold their value but appreciate over time.
Our Lifetime Return Policy guarantees to purchase a client’s original, undamaged diamond (between .25 cts to 2.00 cts) at the original purchase price, excluding the setting costs, sales tax, and other applicable fees.
Lifetime Exchange Policy
Our Lifetime Exchange Policy credits the original purchase price or the Fair Market Value of the diamond or diamonds (whichever is greater), excluding setting costs, sales tax, and other applicable fees, toward a new purchase.
Also included in the purchase of any Uptown Diamond jewelry piece is an annual inspection and cleaning. This annual check-up is just another way for us to verify the integrity of the stone, identify any damage or potential issues, and ensure your jewelry is as beautiful as it was the day you walked out of the store with it.
We believe in the quality of our work and want to be sure that our clients are just as confident. If you have any questions about these policies, please contact us at 713-360-7922 or email us.
Ask a Diamond Advisor
Our trusted, gemologists are dedicated to delivering personalized service through education and are always happy to share their expert opinions and offer guidance. We’d love to hear from you.
We pride ourselves on transparency. One of our certified gemologists will walk you through each step of the process, and our team will quickly implement adjustments. We’re not going to treat you like a customer, we’re going to treat you like family.
Get In Touch
Questions? Call us at 713-360-7922 or email to get in touch.